Res-QTM Automated Backup - Known Issues Page

List of known bugs, issues and limitations:

If you run out of space on the Res-Q server (ie: disk quota reached) but wish to perform another backup, you can use the Browse Online button in the Restore tab to view and delete your files on the server. First make your connection to the server using this method, then right click on the file you wish to delete, and choose delete from the pop-up menu. Delete as many files as are necessary to accommodate the current backup.
Moving Res-Q to another computer will cause it to revert to trial mode. It will be necessary to re-register the software by contacting Bengal Computer Solutions and obtaining a new authentication key code before the software can be used in regular licensed mode again. There is no charge for this service.
Open files can not be reliably backed up and thus Res-Q will skip them automatically. One common scenario involves using Res-Q to backup a MS-SQL database, which is typically open all or nearly all the time. The workaround for this is to create a MS-SQL Maintenance Plan to periodically backup the SQL database to a folder location that can be included in the Res-Q automated backup. The SQL backup file will not be open when Res-Q performs its backup, and therefore can be included in the Res-Q backup reliably. You must also exclude the SQL data directory or your Res-Q backup may at times include duplicate database files - the SQL data file and the maintenance plan backup file.
Running Res-Q as an NT service allows it to operate when the server is locked or the user logged out. However, if it becomes necessary for maintenance purposes to shut down Res-Q while in this operation mode, you must use the NT Services Control Panel to do so. Simply exiting Res-Q will remove the program's icon from the system tray, but the service will still be running until shut down by this method. For administrators who frequently require control over running NT services, it is advisable to contact BCS regarding our NT/2000 Services Ancilla program.
If you are running Res-Q as a service and wish to remove the program, it is necessary to remove the service control first or you will end up with an "orphan" service, which will cause errors to be logged in the system event log. Res-Q easily accommodates the service removal by using the command line option "-u" to uninstall the service. At a command prompt, navigate to the folder where Res-Q was installed. Type "res-q.exe -u" (without the quotes) to have Res-Q uninstall the service control. Then exit Res-Q and perform a normal program uninstall through the Control Panel>Add/Remove Programs applet.
The compression control used by Res-Q treats selections of individual files as wildcards. As such, if you select a single filename for backup AND check the "Recurse Subdirectories" checkbox, your backup will contain all occurrences of that filename from the point of selection and downward through the directory tree. In other words, if you selected "C:\myfile.doc" you would also get "C:\temp\myfile.doc" and "C:\backups\myfile.doc", etc. because they are in subdirectories of the original selection. Only the filename is used, so differing versions or sizes will all be backed up, provided they all have identical names.
In some releases of Res-Q, the Bengal Software start menu shortcut points to a non-existent license file. The shortcut incorrectly references a file called "Lic-test.rtf" when it should point to "Res-Q License.rtf" instead. To fix this, right-click on the start menu shortcut, choose properties, then type in the correct name. The license file can also be viewed from Res-Q's help menu.

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